GCC HIGH Tenants Please get in contact with us to receive a valid evaluation key file or license key file.
X

Frequently Asked Questions


Microsoft will be retiring SharePoint Add-ins, is this an issue for us?

Microsoft is retiring the Add-in model only. The Add-in model was the first useful approach for developers creating WebParts for SharePoint Online working in an iFrame.
Microsoft recommend transforming the old Add-in model to the modern SPFx Framework.
All our WebParts are based on the modern SPFx Framework and are not affected.

I have registered my domain, but I can't see the WebPart within my SharePoint. What do I miss?

If you have just registered your Domain, but have not downloaded and installed the WebPart to be available within your Tenant, please follow these instructions:

  • Download the WebPart from our Product Homepage and extract the .zip file.
  • Upload the .sppkg file to your AppCatalog and deploy the Product to all your sites (you will be asked within a Dialog's Checkbox).
  • Now the WebPart is available to use as the normal WebParts included.

More detailed instruction are available here: Link

My evaluation period has expired, what to do?
  • SharePoint Online: The evaluation period will work for 7 days. After that, the license could be activated again two times.
  • SharePoint 2019: Please get in contact with us and send the XML output from the following Url: RootSiteCollection/_api/SP_TenantSettings_Current (I.E: https://intranet/_api/SP_TenantSettings_Current)
    We would generate a license key file and send it back by email with installation instructions.

After a total of 21 days of evaluation, a license key is needed.

We do not work with PayPal, how do I get the license purchased?

In case your company is not working with PayPal, we also have the ability to send an online credit card link or use a conservative invoice by email with bank transfer details.

Please get in contact with us: support@bitalus.com

We will also include your details in our reminder system to get in contact with you a couple of weeks before the license expires.

We have subscribed to a WebPart with PayPal. Where do I find the license key?

Within the email sent from PayPal, you will find a Profile-ID.

This Profile-ID is your license key to use within the WebPart.

I miss features/functionality within a product, how do I get these included?

Just send us an email with your request to: support@bitalus.com

If the functionality is of value to more customers, we would love to implement it for free.

How do I get the license key file installed

The WebParts / Extensions will create a hidden library within the SharePoints RootSiteCollection called "Bitalus".
The library can be accessed by the browsers Url: RootSiteUrl/bitalus (I.E: https://sp2019.bitalus.com/bitalus)
After uploading the license key file into the folder "License", please verify the file is checked-in and published in a major version.
All users do need read access to the library to get the WebParts unlocked.
A short video illustrating the procedure: Link


Get in contact with us